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Technical Help
Navigating the Site
Membership Help
Advertising Help
Editorial Help
Media/Press Help
Business Development
Other Inquiries

Technical Help - TOP

Q. How do I change my e-mail address?
A. If you change your e-mail address, the best way to ensure that you continue receiving your weekly nutrition tidbits by email is to sign up using your new email address. You can sign up on the newsletter sign up page.

Q. I can't remember my password.
A. To retrieve your member pasword, use this Forgot Your Password tool.

Q. I received the password the system generated, but still can't log in.
A. Instead of typing the password out, please copy-and-paste the password. This will avoid problem such as 1 vs. l or O vs. 0.

Q. How do I receive your free newsletter?
A. You may sign up here.

Q. How do I stop receiving your free newsletter?
A. You may unsubscribe or change subscription options simply by clicking on the link at the bottom of the newsletter.

Q. What are cookies?
A. "Cookies" are small pieces of information that some Web sites store on your computer's hard drive when you visit them. We use cookies to provide us with information relating to the sources of our site traffic. Most Web browsers automatically accept cookies but allow you to modify security settings so you can approve or reject cookies on a case-by-case basis. Our site requires that cookies, JavaScript and Java Applets be enabled. If you reject cookies from our site, some parts of our site may not work properly.

Q. How do I enable cookies?
A. Here are the instructions on how to enable cookies.

Q. What can I do if I can't log in?
A. If you do not remember your password or are unable to log in, use our password retrieval tool to send yourself an email with instructions on how to log in.

Navigating the Site - TOP

Q. What is the best way to search for content on HealthCastle.com?
A. You may search here or within the white box, near the top of every page, then click on 'search us'.

Q. How do I obtain access to your free nutrition guides and calorie calculator?
A. You may register here to become a Member and obtain access to our nutrition guides and calorie calculators.

Q. How do I post a comment on the forum?
A. Once you have registered within the forum you may click on any ongoing topic and select "add reply" nearer the bottom of the page.

Q. How do I add a comment about the podcast?
A. You may comment on a podcast here. Simply click on "Listen now..." or "Read now..." and enter your comment.

Q. How do I add a comment about the health poll?
A. You may add or view comments here.

Q. How do I remove the pop-up sign up window?
A. You may click on "Don't show this offer again" at the popup window.

Membership Help - TOP

Q. How do I become a HealthCastle.com member?
A. HealthCastle.com members get access to exclusive nutrition guides and calorie tools. For a free membership, sign up on the newsletter sign up page.

Q. Is there a fee associated with being a member of www.HealthCastle.com?
A. No, there is no membership fee. It is absolutely free.

Q. I am already registered as a member, how do I sign in?
A. To sign in, just go to the Member's Only Area page.

Q. How do I register for the forum?
A. You may register here.

Q. I signed up but never received my free guide. What do I do?
A. Simply login in our Member's Only area here. The free guide, along with other nutrition guides are available for download.

Q. I have a new email address, how do I update my email address to continue receiving the HealthCastle.com Newsletter?
A. If you change your e-mail address, the best way to ensure that you continue receiving your weekly nutrition tidbits by email is to sign up using your new email address. You can sign up on the newsletter sign up page.

Advertising Help - TOP

Q. I want to advertise on your site.
A. Advertising requests may visit our Advertising section.

Q. Why do you have advertisements on your site?
A. To further our mission of making reliable nutrition information available to the public, HealthCastle.com accepts advertising and sponsorship under strict guidelines. The presence of an ad on our site or in our bi-monthly nutrition newsletter, does not imply endorsement of the advertised company or product.

Q. I would like to report an ad.
A. As outlined in our Ads policy, Google Adsense is a system which automatically displays advertisements based on the content of a web page. Therefore, we do not have full control over the ads displayed. If you find any ads that is offensive to you, please report it to us here.

Editorial Help - TOP

Q. I would like to submit a book or a product for your review.
A: To submit a book to be reviewed by our editorial team, fill in our form here. A review copy may be requested.

Q. I would like to be a guest on your Nutrition Tidbits podcast.
A. Most of our guests on our Nutrition Tidbits podcast show are book authors. If you have a diet or health book you would like to submit for our review, fill in our form here.

Q. What are the credentials of your writers?
A. Our Contributing Writers are Registered Dietitians with writing experience.

Q. I'd like to contribute articles.
A. We produce our content in house. If you would like to submit a news release, fill in our form here.

Q. Can I reprint content from your website?
A. We are unable to grant requests for use of our content. We license our content for a fee via copyright.com, click to go to Copyright.com.

Q. I would like to submit our food or nutrition event to your calendar.
A. To submit your event, fill in our form here.

Q. I would like HealthCastle.com to promote our food or nutrition event.
A. To submit your event, fill in our form here.

Media/Press Help - TOP

Q. How does HealthCastle.com start?
A. For history and information about HealthCastle.cm, please visit our Press Room.

Q. I would like to interview Gloria as expert source.
A. To request an interview with our editor-in-chief Gloria Tsang, RD, please send your request to media [at] healthcastle [dot] com.

Business Development - TOP

To contact our Business Development team, please send us a message here.

Other Inquiries - TOP

For all other inquiries, please send us a message here.




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